Politique de remboursement

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at littlecodersco@gmail.com. Please note that returns will need to be sent to the following address: Rua Avelar Brotero no29 R/C, Loures, 2670-418 Portugal

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at littlecodersco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at littlecodersco@gmail.com.

 

Cancellations and delivery problems

Cancelling or changing an order. Production starts soon after you order. Email us within [2 hours] of ordering and we will cancel or change it if printing has not begun. Once printing has started, the order cannot be cancelled or changed.

Parcel not arrived. If tracking shows no delivery by the estimated date, contact us within 21 days of that date. We will trace the parcel and send a free replacement if it is lost.

Wrong or incomplete address. You are responsible for the address entered at checkout. If a parcel cannot be delivered because of the address, we can resend it once you pay the cost of the new order.

Refused or unclaimed parcels. If a parcel is refused, or is not collected from a pick-up point, we can resend it once you pay the new shipping cost. These orders are not refunded.

Marked delivered but missing. Check with neighbours and your local carrier office first, then contact us within 14 days with your order number.

 

Apparel and sizing

Because each garment is printed only after you order it, we hold no stock to swap sizes or colours. Please check the size chart on the product page before you buy.

• Measure first. Compare the chart with a garment you already own, laid flat. If you are between sizes, email us before ordering and we will help.
• Size variation. Garments are cut and sewn in batches, so measurements can differ slightly from the chart. A difference of up to [2.5 cm / 1 in] is normal and is not a defect.
• Print placement and colour. Print position can shift slightly between garments, and colours can look different on fabric than on a screen. Small differences are not defects.
• Care. Follow the care label. We do not cover fading, cracking or shrinkage caused by washing or drying outside those instructions.
• Worn or washed items. We cannot replace or refund an item for a fault reported after it has been worn or washed, unless the fault is a manufacturing defect.