How it works
What does "print on demand" mean?
It means your item doesn't exist until you order it. Nothing is sitting in a warehouse waiting. Once you place your order, we print it just for you and send it straight to your door.
Why do you make things this way?
Honestly, because it's kinder all round. We only make what someone actually wants, so nothing ends up unsold or thrown away. It also lets us offer more designs, sizes and colours than we ever could if we had to keep stock.
Who prints and ships my order?
We work with a print partner called Gelato. They have print shops in 32 countries, so your order is usually made as close to you as possible. That means a shorter journey, quicker delivery and a smaller carbon footprint.
Will it look like the photos?
That's the plan! We order samples ourselves before a design goes on sale. Colours can look a touch different on screen than in real life, since every phone and laptop shows them slightly differently. If something arrives looking wrong, tell us and we'll fix it.
Orders and production
How long does it take to make my order?
Printing usually takes [2 to 5 business days]. After that it's handed to the courier and on its way to you. So the total wait is production time plus delivery time.
Can I change or cancel my order?
Yes, if you're quick! Your order goes to print very soon after you place it. Email us at [your email] within [2 hours] and we'll do our best. Once printing has started, we can't change or cancel it, because it's being made just for you.
I typed the wrong address. Help!
It happens to all of us. Email us at [your email] straight away with your order number and the right address. If the order hasn't gone to print yet, we can fix it.
Do you ever run out of stock?
Almost never, since everything is made to order. Very occasionally a particular size or colour is unavailable for a short time. If that affects your order, we'll get in touch and sort out an alternative or a refund.
Shipping and delivery
When will my order arrive?
Most orders arrive within [5 to 10 business days] of ordering, including the time to print. It depends on where you live and what you ordered. You'll see the shipping options and cost at checkout before you pay.
Where do you ship?
We currently ship to [list your countries or regions]. If your country isn't offered at checkout, drop us a line at [your email]. We'd love to know where to go next.
How do I track my order?
As soon as your order ships, you'll get an email with a tracking link. If it hasn't arrived, have a quick look in your spam folder. Still nothing? Email us and we'll send it again.
Why did my order arrive in more than one parcel?
Different products are sometimes printed in different places. A mug and a hoodie, for example, may come from two print shops. They'll each arrive separately, and you won't pay any extra shipping for that.
Will I have to pay customs or import fees?
Usually not. Because we print as close to you as we can, most orders never cross a customs border. In the rare case one does, your local customs office may charge a fee, which is the buyer's responsibility.
My parcel hasn't arrived. What now?
So sorry about that! First check the tracking link and ask a neighbour or your building's reception. If it's more than [5 days] past the expected delivery date, email us with your order number. We'll track it down, and if it's truly lost, we'll send a replacement or refund you.
Returns and problems
My item arrived damaged, misprinted or it's the wrong one. What do I do?
We're really sorry, and we'll put it right. Email us at [your email] within [14 days] of delivery with your order number and a couple of photos of the item and the packaging. We'll send you a free replacement or a refund, whichever you prefer. You don't need to send the faulty item back.
Can I return or exchange something if I change my mind?
Because every item is made especially for you, we can't take returns or exchanges for a change of mind or a wrong size. Please check the size guide before ordering, and ask us if you're unsure.
How do I pick the right size?
Every product page has a size guide with measurements. Our best tip: measure a piece you already own and love, then compare. If you're between sizes or just not sure, email us. We're always happy to help.
How should I look after my item?
For clothing, wash inside out on a cool cycle, skip the tumble dryer and don't iron directly on the print. Care instructions for each product are on its page.
I still have a question!
We'd love to hear from you. Email littlecodersco@gmail.com and a real person will reply within 3 business days.